Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support. Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.
Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software. Services may be delivered by a product vendor, a consulting firm or third-party software maintainers.
Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.
Interface Techno System's Software Support Services provides a broad portfolio of technical support sourced from a single provider – which is crucial when you are working in the cloud or other new business solutions today. We offer support for Mac, Linux and Microsoft operating systems, Microsoft applications, email servers, data servers & storage and virtualization products. We have around-the-clock software support, including individual problem fixes and product usage advice. Our full spectrum of services includes proactive, reactive, onsite and remote support—so you can resolve issues more easily when they do occur. And what’s more? You gain access to Interface Techno System’s technical specialists with years of maintenance experience.
We also specialize in the development of custom software applications. Specifically, our company carries out custom programming, database design, client-server and internet/intranet software application development. Interface Techno System does its best to provide you with custom software solutions that will help you to keep one step ahead of your competitors by continuously improving your IT-based business solutions. We use the latest software development platforms and tools to achieve this.
We take all stages of the software development process seriously. Our primary goal is to (meet all out customer needs and requirements) meet the needs and requirements of each customer as quickly as possible - that's why our feedback standard requires us to answer any client's question or request within 24 hours. We believe that our high quality service provides a sound basis for a successful customer relationship. We consider the testing stage of the product to be one of the most important parts of the development process and we strive to exclude any errors before the product release milestone.
Every member of our software support services team goes through a rigorous training process before they begin taking support calls on their own, which means they deeply understand our technology, and their highest priority is to help you.
Our software support provides the benefits of direct access to product updates (new features and bug fixes), e-mail, online product documentation, Knowledge Base, and by phone.